Our Urban journey

Lisa and Craig's journey with Urban Homes

Our clients mean everything to us, and being able to bring their dream homes to life makes us feel so proud – and privileged!

Take a read through what Lisa and Craig Richardson had to say about their recent build journey with Urban, and see what made it so special.


Q&A with Lisa and Craig

Building a new home is full of big decisions. At Urban we like to take this journey with our clients to ensure their experience is one they will remember for their lifetime. See what Lisa and Craig had to say about their recent experience with us.

10 out of 10!

Great experience. Best company, staff, quality, understanding of build. We absolutely loved the experience and love the end result.

Brilliant communication

Communicated brilliantly, consistently and stepped us well through the process. Very, very professional. Helping us to understand certain aspects of the build and always contactable was a relief and gave us confidence that everything was under control, at all times.

We had great faith in the contractors, their workmanship and abilities. Our builder was brilliant. Everyone worked so hard to make the build happen. Lots of dedicated hours and overcoming two lockdowns whilst maintaining a focused deadline was handled extremely well. As a client it was important for us to know that the quality and finish would not be compromised and that allowed us to have clear confidence throughout the build journey.

10 out of 10!

I would say without a doubt that our wonderful experience was due to not only the quality but the expertise of the staff and contractors you use. Our project Manager, Sales, Colour Consultants QS, Designers and literally everyone on staff were amazing.

Mark our Project Manager was extremely knowledgeable and proactive. But his customer focus and ability to manage us as the customer was outstanding. He quickly resolved things, knew where to push back, handled objections well and at all times retained a trusting relationship where we felt valued and validated. He really made our build exceptional through a challenging and difficult time. We are extremely grateful to him and the entire Urban team.

We tell everyone to build with Urban. Thanks so much

"Every time we come out to the site to catch up with the guys from Urban, we always leave feeling reassured we’ve made the right decision that the house is in very good hands. There’s a good level of trust."


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